Cancellation policy

Your Rights

A consumer is any natural Person who concludes a legal transaction for purposes which can predominantly neither their commercial nor their independent professional activity.

Right of withdrawal

You have the right to cancel within fourteen days without giving a reason this contract. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, the Goods have taken possession or has. In order to exercise your right of cancellation, you must inform us (company Billstedt Back-Lava GmbH, Billstedter Hauptstr. 35, 2211 Hamburg, telephone number: +49 40 51 90 72 47 E-Mail address: by means of a clear Declaration (e.g. a letter sent by Post or E-Mail) of your decision to withdraw from this contract, inform. You can use the attached sample revocation form, which however is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we have you all payments that we have received from you, including the costs (with the exception of additional costs, which arise from the fact that you have chosen another kind of delivery than the offered by us, cheapest standard delivery), immediately and at the latest within fourteen days from the day on which to repay, on which the notification of your revocation of this contract was received by us for delivery. For this repayment, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged fees for this repayment. We pick up the Goods. You will bear the direct cost of returning the Goods. The cost is estimated at a maximum of approximately EUR 4.90. You have to pay for a possible loss in value of the Goods if this loss in value is attributable to establish the nature, characteristics and functioning of the Goods which is not necessary in dealing with them.

Exclusion and / or premature expiration of the right of withdrawal

The right of withdrawal does not exist with contracts

– for the supply of Goods which are not prefabricated and for whose manufacturing an individual selection or determination by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
– for the delivery of Goods that can spoil quickly or whose use-by date passes quickly;
– for delivery of alcoholic drinks, whose price was agreed at the conclusion of the contract, which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market depends on which the entrepreneur has no influence;
– for delivery of Newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts

– for the supply of sealed Goods which are not suitable for reasons of health protection or Hygiene to return if their seal has been removed after the delivery;
– for the delivery of Goods, when they were mixed after delivery due to their nature, inseparably with other goods;
– for delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Sample Revocation Form

(If you intend to revoke the contract, then please fill out this form and send it back to us.)


Billstedt Back-Lava GmbH

Billstedter Hauptstr. 35
22111 Hamburg

E-Mail address:

– Hereby give notice(s) I/we (*) from my/us (*) concluded contract for the purchase of the following Goods (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notification on paper)

(*) Delete as appropriate.