General Terms And Conditions

Our General terms and conditions

§1 validity towards entrepreneurs and definitions

(1) The following terms and conditions apply to all deliveries between us and a consumer at the time the order is placed.

A consumer is any natural Person who concludes a legal transaction for purposes which can predominantly neither their commercial nor their independent professional activity (§ 13 BGB).

§2 conclusion of a contract, storage of the contract text

(1) the following provisions on The conclusion of the contract apply to orders via our Internet shop

(2) In the case of conclusion of the contract comes with the contract

Billstedt Back-Lava GmbH

Billstedter Hauptstr. 35
22111 Hamburg

E-Mail address:



(3) The presentation of Goods in our Internet shop is not a legally binding contract offer on our part, but only a non-binding invitation to the consumer to order Goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) upon receipt of an order in our online shop the following rules apply: The consumer makes a binding contract offer by the in our online shop order procedure.

The order is carried out in the following steps:

1) selection of the desired product
2) Confirm the Order by Clicking on the Buttons ""
3) examination of the information in your shopping cart
4) click on the button "checkout"
5) registration in the Internet shop after registration and entry of applicant information (E-Mail address, and password).
6) re-examination or correction of the entered data.
7) Binding dispatch of the order by Clicking on the button "order now" or "buy"

The consumer can get before the mandatory sending the order by Pressing the in the use of his Internet Browser's "Back"button to check its information back to the website where the customer's details are recorded and correct input errors or by Closing the Internet browser to cancel the order. We confirm the receipt of the order directly through an automatically generated E-Mail ("order confirmation"). With this we accept your offer.

(5) storage of the contract text for orders via our Internet shop : We save the contract text and send you the order data and our General terms and conditions via E-Mail. The terms and conditions at any time, see also under . Your past orders can be viewed in our customer area under the My account- > orders.

§3 Prices, Shipping Costs, Payment, Due Date

(1) The indicated prices include the legal VAT and other price components. There are also possible shipping costs.

(2) The consumer has the option of payment by Bank Transfer, invoice, and at the time of delivery.

(3) if the consumer Has elected to pay in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract.
As far as we deliver cod, enters the purchase price is due with the receipt of the goods.

§4 delivery

(1) If we don't have this stated in the product description, all items offered by us ready for shipping. The delivery takes place at the latest within 2 working days. The deadline for the delivery, in case of payment by advance payment the day after the payment order to the staff responsible for the Remittance Bank and all other forms of payment begins on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or a public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold object is also the dispatch of purchase with Delivery of the item to the buyer.

§5 retention of title

We reserve the right of ownership of the goods until full payment of the purchase price.

§6 right of withdrawal by the customer as a consumer

The right of withdrawal for consumers

Consumers have a right of withdrawal according to the following conditions, where consumer is any natural Person who enters into a transaction for purposes which can predominantly neither their commercial nor their independent vocational activity:

Cancellation policy

Right of withdrawal

You have the right to cancel within fourteen days without giving a reason this contract.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, the Goods have taken possession or has.

In order to exercise your right of cancellation, you must inform us

Billstedt Back-Lava GmbH

Billstedter Hauptstr. 35
22111 Hamburg

E-Mail address:

by means of a clear Declaration (e.g. a letter sent by Post, Fax or E-Mail) of your decision to withdraw from this contract, inform. You can use the attached sample revocation form, which however is not mandatory.

Consequences of revocation

If you revoke this contract, we have you all payments that we have received from you, including the costs (with the exception of additional costs, which arise from the fact that you have chosen another kind of delivery than the offered by us, cheapest standard delivery), immediately and at the latest within fourteen days from the day on which to repay, on which the notification of your revocation of this contract was received by us for delivery. For this repayment, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged fees for this repayment.

We can refuse the repayment until we have received the Goods back again or until you have provided proof that you have sent back the Goods, whichever is the earlier point in time.

You shall return the Goods immediately and in any case at the latest within fourteen days from the day on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the Goods before the expiry of the period of fourteen days.

You will bear the direct cost of returning the Goods.

End of instructions on withdrawal

§7 cancellation form

Sample Revocation Form

(If you intend to revoke the contract, then please fill out this form and send it back to us.)

To :

Billstedt Back-Lava GmbH

Billstedter Hauptstr. 35
22111 Hamburg

E-Mail address:

Hereby revoke(s) I/we (*) from my/us (*) concluded contract for the purchase of the following Goods (*)/the provision of the following service (*)


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for notification on paper)




(*) Delete as appropriate.

§8 warranty

The statutory warranty regulations shall apply.

§9 contract language

The contract language is exclusively German.

State-of-the GTC February 2021

Free terms and conditions created by